Terms and Conditions for Dog Parents
HEALTH AND BEHAVIOR
I understand that Kare by Q reserves the right to refuse any services or the use of its facility for dogs who, in its sole determination, are unhealthy, act aggressively, are unruly, or who may otherwise be a threat or danger to themselves, humans, and/or other dogs. I understand that to use Kare by Q’s facility proof of current vaccinations must be on file for Rabies, Distemper, Parvovirus and Bordetella. I understand that NYC Law requires dogs that visit daycare facilities to have Bordetella administered within the past 6 months. My dog is in good health and has not been ill with a communicable illness in the last 14 days. My dog is free from any condition that could potentially jeopardize other guests.
INJURIES, VETERINARY AND EMERGENCY CARE
I acknowledge that I take responsibility for, and will not hold Kare by Q liable for, any injury illness or ailment which my dog may incur while in the presence of other dogs at the facility or otherwise. I assume all expense and/or liability for injuries that my dog may inflict upon any human or other pet while in the care of Kare by Q. I shall not hold Kare by Q responsible monetarily or otherwise, for injuries to my pet that arise during the course of play, grooming,any Kare by Q services, or anytime during my pet’s visit to Kare by Q. I shall hold Kare by Q and its employees harmless from, make no claim against and indemnify Kare by Q and its employees against any costs, damages, claims, or expenses (including vet fees, long-term care, or rehabilitation services) that may result from an injury or illness to my dog,or to another dog, if caused by my dog. I understand if presented with medical bills I’m responsible for paying. I am responsible for initial vet visit costs and additional follow-up costs associated with the particular injury. If injuries occur between dogs from a mutual fight with no obvious aggressor or deemed- no fault from rough play, and require medical attention, the sum of all medical bills will be split equally between owners. If my dog becomes ill or if the state of my dog’s health otherwise requires professional attention, Kare by Q, in its sole discretion may engage the services of a veterinarian, administer medicine, and/or give requisite attention to my dog. I understand that Kare by Q will contact me first and then my emergency contacts if a critical medical situation arises. However, if Kare by Q is unable to make immediate contact I give my consent to Kare by Q to act on my behalf in obtaining emergency or any other care at my own expense if deemed necessary by Kare by Q or its staff.
LIABILITIES
I specifically represent that I am sole owner of my dog, free and clear of all liens and encumbrances. If I leave my dog inKare by Q’s care without payment for 14 days or more, I understand my dog shall be considered abandoned and I transfer ownership of my dog and all rights to Kare by Q. All cancellations must be made 48 hours in advance (one week in advance for holiday weekends); otherwise I may be subject to cancellation fees. I understand that Kare by Q’s cancellation policy requires a Non-Refundable deposit on boarding for Peak/Holiday Weekends. This contract contains the entire agreement between the parties. All terms and conditions of this contract shall be binding on my spouses, heirs, administrators, personal representative, and myself and Kare by Q. Any controversy or claim arising out of or relating to this contract, or breach thereof, or as a result of any claim or controversy involving the alleged negligence by any party to this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Court having jurisdiction thereof. The arbitrator shall, as a part of his/her award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fees of the prevailing party. By signing this contract and leaving my dog with Kare by Q, I certify the accuracy of all the information I have provided to Kare by Q relating to my dog.
RESERVATION POLICY
I understand I must schedule a service reservations (either via email, phone or customer portal) within 48 hours minimum before my desired date. I understand I must schedule a boarding reservation (either via phone or customer portal) must within 72 hours minimum before my desired stay. Reservations are based on availability. Space is limited, requests are not guaranteed
CANCELLATION POLICIES
I understand changes to my reservation must be made at least 24 hours prior to my reserved drop off date. Last minute cancellations may be charged a fee. I understand that if I have to extend my stay, I will call Kare by Q by 4pm eastern standard time (if possible) if I am unable to pick up my pet on my scheduled date. I understand Kare by Q will do their best to accommodate me but I am prepared to make arrangements for someone to pick up my pet if there is no space. Cancellations must be made at least 48 hours prior to your reserved drop off date. Any cancellation made with less than 24 hour notice may incur a one (1) day charge of boarding. A "no show" (not calling to cancel a reservation before your reserved date) will incur a two (2) day charge for boarding.
GROOMING
I understand that if my pet is matted, he/she may need to be shaved shorter than the original length discussed. I understand that I will be charged an extra fee. I understand that matted pets are more difficult to shave and may be cut or “scraped” by the clippers. The skin may be irritated under the matted fur, Kare by Q is not responsible for any vet bills. I understand that Kare by Q may need to muzzle my dog if they are showing signs of aggression. Kare by Q will try their best to complete the grooming but if my pet is too difficult to groom, Kare by Q may not be able to finish but I am monetarily responsible for any work done. I acknowledge that Kare by Q has limited number of appointments available and I am responsible for being on time to my appointment. I understand that if I am more than 15 minutes late, Kare by Q may not be able to accommodate my pet and will need to reschedule.
PROMOTIONS
I grant Kare by Q permission to use any pictures taken of my dog(s) for business-related activities. I understand that this use may include advertising and marketing campaigns, website images, and other uses for promoting the services of Kare by Q.
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